Run Inventory

Cancellation and Refunds

Last updated: February 24, 2026 · Run Inventory

This policy describes how subscriptions to Run Inventory can be cancelled and when refunds may be issued for payments made through Razorpay or other supported methods.

1. Subscription cancellation

You may cancel your subscription by:

Upon cancellation, your plan remains active until the end of the current paid billing period unless otherwise stated. After expiry, access to paid features may be restricted.

2. Refund eligibility

Refunds may be considered in the following cases:

  • Duplicate payment: You were charged twice for the same subscription period
  • Failed activation: Payment succeeded but the account was not activated within a reasonable time and the issue could not be resolved
  • Service not delivered: As described in our Shipping Policy, digital access was not provided after verified payment
  • Free trial / promotional terms: Where a specific offer explicitly includes a money-back guarantee

3. Non-refundable cases

Refunds are generally not provided for:

  • Change of mind after successful activation and use of the Service
  • Partial months or unused time after cancellation mid-cycle (unless required by law)
  • Issues caused by third-party networks, user error, or incompatible devices
  • Violations of our Terms and Conditions resulting in account termination

4. Refund process

To request a refund:

  1. Email support.runinventory@gmail.com within 7 days of the charge (or as required by applicable consumer law)
  2. Include your store name, registered email, Razorpay payment ID / order ID, and reason
  3. Our team will review and respond within 5–7 business days

Approved refunds are processed to the original payment method via Razorpay. Bank processing may take 5–10 business days depending on your bank or card issuer.

5. Chargebacks

If you dispute a charge with your bank without contacting us first, we may suspend the account pending investigation. We encourage you to reach out to support so we can resolve issues faster.

6. Trial accounts

Free trial periods, when offered, do not require payment. If you upgrade to a paid plan during or after a trial, standard billing and this refund policy apply to paid charges only.

7. Contact

Refund requests: support.runinventory@gmail.com
Run Inventory
India